Refund & Cancellation Policy

Clear, transparent rules regarding AIVPS Cloud VPS and Dedicated Server orders

Updated October 2026

AIVPS Refund and Cancellation Terms

AIVPS is a service operated by ADHABI DATA CENTRE LLP. All orders are contracted with, and all refunds are issued by, ADHABI DATA CENTRE LLP.

1. Cloud VPS Refund Policy

At AIVPS, we strive to deliver top-tier virtual private server performance. All payments for Cloud VPS plans are strictly non-refundable once the server is provisioned, as digital resources and IP allocations are consumed immediately upon activation. Exceptions are made solely at the discretion of ADHABI DATA CENTRE LLP under the following strict condition:

  • A refund may be considered only if there are documented hardware/network SLA failures that our technical support team is entirely unable to resolve within 72 hours of the initial ticket.
  • The server account must be in complete good standing and not in violation of our Acceptable Use Policy (no port scanning, abuse, spam, DDoS origination, or illegal activities).
  • Any promotional discounts, license fees (e.g. cPanel, Windows OS licenses), or custom setups are strictly non-refundable.
  • Approved refunds (if any) are subject to a 10% payment gateway processing fee deduction.

2. Dedicated VPS & Dedicated Server Orders

Because Dedicated VPS and Bare-Metal servers involve physical hardware allocation, rack mounting, custom provisioning, and dedicated IP routing, all Dedicated VPS and Bare-Metal server purchases are non-refundable once provisioned. Please review server specifications thoroughly before placing an order.

3. Non-Refundable Items

  • Dedicated Server and Custom Node orders.
  • Third-party software licenses (cPanel, DirectAdmin, CloudLinux, Windows Server OS).
  • Additional IPv4 / IPv6 addresses assigned to accounts.
  • Setup fees or custom engineering assistance.
  • Accounts terminated due to Terms of Service or Acceptable Use Policy violations.

4. How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

  • Log in to your client area at AIVPS Client Portal and open a support ticket under the Billing department.
  • Alternatively, send an email from your registered account email to support@aivps.in with your invoice number and server IP.
  • Approved refunds (if any) are processed within 5 to 7 business days back to the original method of payment.

5. Contact Our Billing Team

If you have any questions regarding billing, renewal cycles, or server upgrades, please reach out to us:

Email: support@aivps.in
WhatsApp: +91 8900361648
Client Portal: https://aivps.in/dash/